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NSC Webinars
Facilitation Skills for Managing a Challenging Audience
Live Webinar: July 11, 2013, 11:00 a.m.-12:00 p.m. ET
Webinar Pricing:
NSC Members: $99.00 per viewing site
Non-members: $119.00 per viewing site
Register Now Online or Call (800) 621-7619
Course Description:
Have you ever had someone in your safety meetings who is a real pain-in-the-neck?  This is the person who rocks the boat, or who loves to argue. You may also encounter a jokester, the loud mouth, or the know-it-all. How do you keep your cool, and take back control when dealing with this kind of difficult behavior?  This Webinar will provide you with the arsenal of tools you can use to control the audience, without turning people off and keeping them focused on critical safety messages.
In this fast-paced Webinar, you will learn how to:

• Avoid giving up control of the presentation to an audience member that’s set on making trouble and getting you upset
• Bullet-proof your training by preparing for obstacles or unanticipated problems
• Run a meeting and deliver your safety message by using the 3D Strategy
• Deal with two or more people who are disruptive with their side conversations
• Avoid having the training turn into a dialogue between just you and a problem audience member
• Be honest and maintain credibility when you don’t know how to respond to a question from a member of the audience without creating a disaster
• Prevent one audience member from ruining the training for everyone else without being rude and showing a lack of confidence
• Move from panicked to professional when the meeting gets out of hand and you don’t know what to do

About Your Webinar Presenter:
Carol Hacker is President of Hacker & Associates, headquartered in Atlanta, GA, where she works with organizations throughout North America to build a chain of evidence that demonstrates the value of effective training and management practices.  Her goal is to help safety managers, HR professionals, team leaders and business owners meet their leadership and training challenges. Over 500,000 participants have benefited from her customized events.  Her clients range from small businesses to Fortune 100 companies and also include government agencies, colleges and universities, and not-for-profit.  Carol is the author of 14 books, scores of audio CDs and over 400 published articles. 
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