Defensive Driving Online Courses Moving to New Platform

Why is NSC switching to a new LMS?
The new LMS will offer enhanced features, a better user experience, improved performance and more robust support.

When will the transition take place?
The transition will occur within the next few weeks. Specific dates and timelines will be provided to make sure you are well prepared.

Will there be downtime during the transition?
There may be minimal downtime during the actual transition process. We will schedule this during off-peak hours and notify you in advance.

How will I be alerted that this is happening going forward? 
You will be contacted as milestone dates in the transition or steps that require your attention approach.

Will my login credentials change?
Yes. You will be provided new credentials and detailed instructions within the next few weeks.

How do I access the new platform?
You will receive a detailed guide on how to log in for the first time once the new platform is available.

What if I have trouble logging in?
If you have any issues logging in, contact the NSC support team for immediate assistance.

Will my data and courses be transferred to the new system?
Your data and courses from the last five years will be migrated to the new system. Extensive measures have been put in place to ensure a smooth and accurate transfer.

How will my data be transferred?
NSC will securely handle the data migration process to ensure your information is safely and accurately transferred. 

Will data (e.g., learning history) be lost during the transition?
Precautions are being taken to ensure data from the last several years is not lost and all data and training histories will be backed up.

Will there be training provided for the new platform?
Yes, comprehensive training tools and tutorials will be available to help you get accustomed to the new system.

Where can I find support if I need help?
A support team will be available to assist you with any questions or issues. 
Call: 833-3NSCLRN (833-367-2576
Learners: [email protected]
Site administrators: [email protected]

What new features does the new platform offer?
The new platform includes improved user interface, mobile compatibility and advanced reporting tools.

Can I customize the new platform to fit my needs?
Yes, the new platform offers customizable options to tailor the experience to your needs.

There will now be three options for certificates:  

● Users can download and print their electronic certificate - view a sample here

● Users' downloadable/printable electronic certificate option can be turned off for your site

● Individual printed paper certificates with void pantograph background are available - view a sample here

Organizations that currently allow students to download/print their certificates upon successful completion will continue to do so.

Organizations that currently have certificates automatically mailed to students upon completion will now need to contact customer service and request the certificate be printed. This will no longer be an automatic process. Please be advised that the certificate print fee is increasing to $12.

Printed certificates will be mailed within two business days of your request. Orders placed after 1 p.m. will be processed the following business day. Please contact customer service at 833-3NSCLRN (833-367-2576) to make your requests. The fees for expedited certs (to be payable by credit card) are as follows:

● Email - $12: Please note that NSC cannot email a certificate that contains personally identifiable information. Also, a faxed copy with print as void to prevent illegal reproduction of certifications.  

● Second day air (original certificate) - $35

● Next day air (original certificate) - $50

If you have any questions about the printable certificate from the LMS site or the certificate printed upon request by the NSC printing department and mailed to students, please contact customer service at 833-3NSCLRN (833-367-2576).

What steps do I need to take for the transition?
You will receive a detailed transition plan outlining the transition steps and any steps you need to take. The NSC team will guide you through the entire process.

Who can I contact if I have questions about the transition?
If you have any questions or concerns, contact the NSC transition support team at 833-3NSCLRN (833-367-2576), or by email.
Learners: [email protected]
Site administrators: [email protected]

How will the transition impact my learners?
To make the transition as seamless as possible for learners, there will be clear communications and support to help them adjust to the new system.

Will I pay more for training once it’s on the new platform?
No additional costs are anticipated. The goal is to provide added value with the new platform without unexpected expenses.