Refund and Cancellation Policy
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ALL RETURN SHIPPING CHARGES ARE AT THE CUSTOMER'S EXPENSE |
General Merchandise Governs:
Physical course materials, including participant workbooks, guides and publications; self-study courses; first aid training supplies; instructor or facilitator kits; and awards.
Product Condition: Order must be fully paid prior to initiating a return. Returned items must be clean, unmarked, unaltered and in re-saleable condition. First Aid materials must be un-opened.
Timeframe: Return must be initiated within 30 days of the order ship date.
If there is a problem with your order or you received damaged material(s), please contact NSC Customer Service at 1 (800) 621-7619.
When returning a product, please include inside the shipment package a copy of the NSC shipping document, order confirmation or other documentation issued by NSC referencing the order number.
For print books, general merchandise and single-issue periodicals:
National Safety Council
Returns
1121 Spring Lake Drive
Itasca, IL 60143
ALL RETURN SHIPPING CHARGES ARE AT THE CUSTOMER'S EXPENSE |
General Merchandise Governs:
Physical course materials including participant workbooks, guides and publications, self-study courses, first aid training supplies, instructor or facilitator kits.
Product Condition: Order must be fully paid prior to initiating a return. Overstock returns must be clean, unmarked, unaltered and in re-saleable condition. Unless NSC has made an error concerning your order, no more than one-half the ordered quantity may be returned. NSC may request proof of payment and proof of return shipment prior to issuing refund credit. First Aid materials must be un-opened.
Timeframe: Return must be initiated within six months from invoice date.
Claims for damaged products or count shortages must be made within 30 days of invoice date.
When returning a product, please include inside the shipment package a copy of the NSC shipping document, order confirmation or other documentation issued by NSC referencing the order number.
For print books, general merchandise and single-issue periodicals:
National Safety Council
Returns
1121 Spring Lake Drive
Itasca, IL 60143
Digital products are non-refundable. Digital products are defined as following:
● Online courses
● Digital documents, e-books/ publication
● Pre-recorded videos and audios
● USB
If you are having trouble with a digital product, or if you are unable to access your digital purchase, please contact NSC Customer Service at 1 (800) 621-7619.
Effective May 15, 2023
Please note: The National Safety Council Independent Chapters/Distributors may have variations to the below cancellation policy. Please be sure to review the cancellation policy with the Chapter/Distributor if you have registered for a Chapter/Distributor delivered course.
All withdrawal/refund, rescheduling or substitution requests must be submitted in writing to the National Safety Council.
Time of purchase to 14 days prior to course start date | 14 to two business days prior to course start date | Within two business days of course start date | No show | |
Complete Withdrawal/Refund Request | Full refund minus 10% processing fee | Full refund minus 25% processing fee | No refund | No refund |
Rescheduling Course Attendees may reschedule a course up to two business days prior to the start of training. No more than three reschedules are allowed per registration | No fee to reschedule | No fee to reschedule | No rescheduling allowed - no refund | No refund |
Attendee Substitutions Attendee substitutions are allowed. All substitution requests must be made at least two business days prior to the training start date to ensure the substitution has all available resources for the training. | No fee for substitutions | No fee for substitutions | No substitutions allowed - no refund | No refund |
Late Arrivals and No Shows: Attendees who do not show up for class are not eligible to receive a refund or transfer. Attendees arriving more than 20 minutes late may be required to reschedule at attendee’s expense. Late arrivals are not eligible for a refund.
All requests for refunds, rescheduling or substitutions must be submitted in writing to [email protected] or call 800-621-7619.
Schedule Changes per National Safety Council:
We reserve the right to cancel, reschedule any training at any time and to substitute instructor/s should unforeseen events occur.
● Attendees (including substitutions) will be notified immediately via email to the email address used during the time of registration.
● Substitutions will be granted if the training is rescheduled and the initial attendee cannot attend.
● If the attendee can attend the rescheduled training, they will be automatically enrolled in the new scheduled course. If the attendee cannot attend the rescheduled training and there is no substitution, the attendee will receive a full refund.
● If, for any reason, we must cancel/reschedule a training or event, liability is limited solely to the registration fees paid.
● We are not responsible for other expenses incurred, including travel and accommodation fees for virtual courses.
Purchase of virtual training/s and materials are single use only. You may not share login information. Accounts found to be in abuse will be suspended without refund. An example of abuse is multiple computers accessing the training simultaneously from the same account.
If for any reason, you’re not satisfied with your NSC membership in the first 90 days, simply let us know and we will issue you a no-questions-asked refund.
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