Shop Return Policy - National Safety Council

all return shipping charges are at the customer's expense

General Merchandise

Individuals

Product Condition: Order must be fully paid prior to initiating a return. Returned items must be clean, unmarked, unaltered and in re-saleable condition.
Timeframe: Return must be initiated within 30 days of the order ship date.

Retail Stores

Product Condition: Order must be fully paid prior to initiating a return. Overstock returns must be clean, unmarked, unaltered and in re-saleable condition. Unless NSC has made an error concerning your order, no more than one-half the ordered quantity may be returned. NSC may request proof of payment and proof of return shipment prior to issuing refund credit.
Timeframe: Return must be initiated within six months from invoice date.

Digital Products

Digital products (online courses, audio, video and downloadable publications) are non-refundable. If you are having trouble with a digital product, or if you are unable to access your digital purchase, please contact NSC Customer Service at 1 (800) 621-7615.

Damaged Products

If there is a problem with your order or you received damaged material(s), please contact NSC Customer Service at 1 (800) 621-7615.

Individuals

Return the damaged product within 30 days of the order shipment date.

Retail Stores

Claims for damaged products or count shortages must be made within 30 days of invoice date.

Return Address

When returning a product, please include inside the shipment package a copy of the NSC shipping document, order confirmation or other documentation issued by NSC referencing the order number.

For print books, general merchandise and single-issue periodicals:

National Safety Council
1105 Stevenson Court, Suite 101E,
Roselle, IL 60172

NSC Shop Return Policy

General Merchandise

Individuals

Retail Stores

Digital Products

Damaged Products

Individuals

Retail Stores

Return Address

Shopping Cart