NSC Shop Return Policy
|all return shipping charges are at the customer's expense|
Product Condition: Order must be fully paid prior to initiating a return. Returned items must be clean, unmarked, unaltered and in re-saleable condition.
Timeframe: Return must be initiated within 30 days of the order ship date.
Product Condition: Order must be fully paid prior to initiating a return. Overstock returns must be clean, unmarked, unaltered and in re-saleable condition. Unless NSC has made an error concerning your order, no more than one-half the ordered quantity may be returned. NSC may request proof of payment and proof of return shipment prior to issuing refund credit.
Timeframe: Return must be initiated within six months from invoice date.
Digital products (online courses, audio, video and downloadable publications) are non-refundable. If you are having trouble with a digital product, or if you are unable to access your digital purchase, please contact NSC Customer Service at 1 (800) 621-7615.
If there is a problem with your order or you received damaged material(s), please contact NSC Customer Service at 1 (800) 621-7615.
Return the damaged product within 30 days of the order shipment date.
Claims for damaged products or count shortages must be made within 30 days of invoice date.
When returning a product, please include inside the shipment package a copy of the NSC shipping document, order confirmation or other documentation issued by NSC referencing the order number.
For print books, general merchandise and single-issue periodicals:
National Safety Council
1105 Stevenson Court, Suite 101E,
Roselle, IL 60172