Employers Play Significant Role in Combating COVID-19 Misinformation - National Safety Council

Employers Play Significant Role in Combating COVID-19 Misinformation

People who learn about vaccine safety and efficacy from employers are better at identifying misinformation and more likely to be vaccinated.

Caitlin Janna Lang, M.A.
May 11, 2022

In the face of pandemic fatigue and gradual return to pre-pandemic levels of in-person events, travel, business operations and more, mistrust and misinformation around the COVID-19 vaccine threaten the prospect of sustainable pandemic recovery. Infection control measures such as sanitization and air filtration, while still critical to pandemic recovery and public health in general, have taken a backseat to vaccine and booster uptake as the primary driver of pandemic mitigation and abatement. Employers are well-positioned to support health literacy and combat vaccine misinformation among U.S. workers. Employers are increasingly many workers’ most trusted source for information as trust in government institutions, non-governmental organizations and the media has declined during the pandemic.

As vaccines became widely available in the U.S., followed by the necessity of boosters to maintain up-to-date vaccination status, the NSC SAFER team has monitored the role of employers in vaccine uptake and hesitancy through monthly surveys.

While many employers stop short of requiring proof of vaccination, the majority have implemented policies to encourage, assist or incentivize workers to get the COVID-19 vaccine. The SAFER team also monitored trends in vaccine uptake and employer policies with monthly surveys of 300 employers and 1,000 workers, and consistently has noted a trend that sharing information about the COVID-19 vaccine and facilitating positive peer-to-peer storytelling about getting vaccinated are associated with higher vaccination rates, and significantly higher booster uptake, whether or not the employer requires vaccination.

This past March, survey respondents who were not required to be vaccinated, but who had received information about the vaccine’s safety and efficacy from their employer had a 77.6% vaccination rate, while those who did not receive vaccine information at work had a 70.1% vaccination rate. There is also a strong association between vaccine uptake and employer-facilitated positive peer-to-peer storytelling, with those workers having an even higher vaccination rate of 80.6%. Booster uptake is especially high among this population when their employer had facilitated positive storytelling.

SAFER survey data find information sharing and employer facilitated Q&A sessions are strongly linked with workers being knowledgeable about the vaccine and better at identifying misinformation. Month after month, survey respondents who receive information from their employer are consistently more likely to answer correctly when asked to identify true and false statements about the COVID-19 vaccine. They are also less likely to answer “unsure,” on any true or false questions. The statements include factual statements about the vaccine interspersed with statements of misinformation. In responses collected March 23-28, 2022, respondents who received information at work identified, on average, true and false statements correctly 75% of the time, while those who did not only identified 57% correctly.

It is also important for employers and researchers who study health literacy to note there are two distinct types of misinformation: misinformation and blatant disinformation intentionally spread to obfuscate the truth about vaccination. This suggests hypotheses on how different types of misinformation are affected by employer policies. While perhaps not entirely distinct, misinformed beliefs can be driven by two things. The first is a lack of knowledge about how vaccines work, which leads to misunderstandings and is associated with lower health literacy. The second is deliberate disinformation intentionally pedaled by anti-vaccination influences, which are fueled by a general mistrust of science and medicine.

More common statements that may be believed simply due to a lack of understanding of how vaccines work include the notion that they alter your DNA and whether antibodies can be passed to babies via breastmilk and offer the infant some protection against infection. These are possibly easier to correct because they are simple misunderstandings, as is the concern of whether the vaccine will come with an out-of-pocket cost.

The association between workplace vaccine information and vaccine knowledge was present even when it came to the more outlandish claims that very few respondents endorsed. These types of misinformation, such as the vaccine implanting a microchip tracking device, are often asserted by influential purveyors of disinformation and shared within social media groups, including private conversations which aren’t subject to oversight and fact-checking by the media platform. For this reason, they can be the more “sticky” forms of misinformation to combat. Additionally, once a person starts to believe a myth rooted in distrust of science, they are unlikely to change their mind based on evidence.

Many survey respondents who received information about the vaccine’s safety and efficacy also said they had received information such as how and where to schedule appointments and other logistical factors. These respondents were less likely to report that finding a convenient location to get vaccinated was a barrier to access for them, and more likely to know definitively whether people without health insurance have to pay out-of-pocket for the vaccine.

As employers are increasingly the most trusted, and most effective source of information for workers, the SAFER project suggests employers consider the following actions to help quell vaccine hesitancy and counter misinformation workers may be receiving outside of work from less-than-reputable sources:

  • Provide fact-based, unbiased information to their workers from reliable sources such as the CDC.
  • Facilitate Q&A sessions between medical professionals or vaccine experts and employees.
  • Facilitate positive, peer-to-peer storytelling among employees about vaccination in a safe and non-judgmental environment.
  • Provide information in the primary language of all workers in a multi-lingual workforce.

The SAFER project is excited to announce it has launched a newly designed website to provide regular updates on findings from these monthly surveys. This SAFER Data Dashboard is available on the homepage of the SAFER website, and will be updated bi-weekly.

Lastly, as always and throughout the pandemic, the SAFER team is here to support employers and workers as we enter the next phase of COVID-19. If you have any questions about the effort, or about getting involved, please contact us at [email protected] to reach Program Manager Stephanie Roberts, Research Associate Caitlin Lang (the author of this article) and others who can provide more information, resources and address further questions.

We hope employers will keep actively engaging with the SAFER team as we continue our efforts to provide data-driven resources, guidance and solutions to the business world. 

Caitlin Janna Lang, M.A.

Caitlin Janna Lang, M.A., is a research psychologist with a background in human factors and empirical research design and implementation. She is the Research Associate for the SAFER project at the National Safety Council.