Your Guide to the new NSC Learning Management System

Will my progress and course history transfer to the new LMS?
Yes, course progress and completion records will be transferred automatically. Users must complete an entire module before migration. If they are in the middle of a module at the time of transition, they will need to retake that module in the new LMS. Progress will be saved at the start of their next module. If a user has completed a module, they will resume from the next module upon migration.

What will happen to my saved content and materials?
Instructor and learner materials, including documents and quizzes, will be migrated. If any content is not transferred, we will notify affected users.

Why are we transitioning to a new LMS?
We are upgrading to a new LMS to enhance user experience, improve functionality, and provide better support for learners and instructors.

When will the transition take place?
The transition will occur in phases, with full implementation expected by March 31.

Who will be affected by this change?
All instructors, learners, and administrators who currently use learn.nsc.org will transition to the new platform.

How will I be alerted that this is happening going forward?
NSC is actively communicating via email with updates with pertinent information regarding the transition, milestone dates and feature information. NSC will also have a banner alert on learn.nsc.org system with information.

Will I need a new login?
Users will retain their existing login credentials.

How do I access the new LMS?
You can log in at learn.nsc.org starting on March 31, 2025.

What if I forget my password?
Password reset instructions are available on the login page. If you need further assistance, contact our support team at [email protected] or 1-800-621-7619.

How can I get help if I have issues?
For immediate transition-specific questions or concerns, please email [email protected]

Post-Transition Support Services
If you work through a local NSC Chapter, please reach out to them directly with your needs. Otherwise, NSC customer support services will be ready to assist you. To reach them:

Call: (800) 621-7619
Email: [email protected] 

Will training be available for the new LMS?
Yes! Post launch we will offer on-demand tutorials, and step-by-step guides to help you navigate the new system.

How can I get help if I have issues?
For immediate transition-specific questions or concerns, please email [email protected]

Post-Transition Support Services
If you work through a local NSC Chapter, please reach out to them directly with your needs. Otherwise, NSC customer support services will be ready to assist you. To reach them:

Call: (800) 621-7619
Email: [email protected]   

What new features does the LMS offer?
The new LMS includes enhanced reporting tools, a mobile-friendly interface, improved course tracking, and an upgraded assessment system.

Will all current features be available in the new LMS?
Most features will remain, though some may have improved functionality or slight differences.

Will there be downtime during the transition?
We aim to minimize disruptions; any potential downtime (outage) will occur from 6 p.m. March 29 through March 30. If we should foresee any additional downtime, updates will be communicated in advance.

How will I know when to switch to the new LMS?
We will send an email notification pre-launch and post updates on our website with important transition dates and instructions.

What happens to in-progress courses during the transition?
Course progress and completion records will be migrated automatically. Users must complete an entire module before migration. If they are in the middle of a module at the time of transition, they will need to retake that module in the new LMS. Progress will be saved at the start of their next module. If a user has completed a module, they will resume from the next module upon migration.

Will the transition affect product purchases or pricing?
No changes will be made to pricing or billing during the transition. Products and training can now be purchased in one location nsc.org/shop.

Will I need to repurchase courses in the new LMS?
No, any courses you have already purchased will be available in the new LMS.