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Dear NSC Instructors:
As with all companies, NSC is navigating an unprecedented situation. We’ve followed the data and government directives, which means we’ve transitioned most of our staff to remote work. We’ve postponed large events, observances and meetings, and our trainings and classes have not been immune. While we are doing our best to ensure customers can still receive life-saving training, our delivery methods and mechanisms temporarily have changed.
Whenever crisis strikes, it is important to remember the people at the center of your business who keep the mission moving forward. Our instructors and trainers are on the front lines, delivering the high-quality classes and instruction people need to live their fullest lives. I’m proud that we’ve continued to serve our customers to the best of our abilities during this difficult period, and we’re able to do so because of you.
As things have evolved, we’ve kept you informed via our website, nsc.org/coronavirus, and via email, social media and, in some cases, personal outreach. I want to reiterate some of the information you need to know.
NSC is postponing in-person classes and trainings or moving them to virtual or online platforms, with very few exceptions. Those exceptions include cases where the specific training is deemed to be critical and the customer's immediate business needs depend on it. In those cases, NSC and its partners are balancing business needs with all federal and local guidelines for gathering sizes, physical distancing and proper hygiene.
If your in-person class has been deemed critical to the customer’s immediate business needs, and it is still scheduled and you are feeling well, we are counting on you to teach the class as scheduled. However, if you feel sick or uncomfortable, please follow the steps you usually would take to alert your administrator that you’re unable to teach.
For those instructors teaching classes, it will be important to be aware of your students, too. Offer students the opportunity to speak discreetly before class about health concerns. We are asking all instructors to have students sign forms attesting that they are feeling well, have not recently traveled to Level 3 areas as defined by CDC, and have not been directly exposed to someone with COVID-19. You’ll read more about this attestation form in this newsletter.
All NSC-owned and leased facilities have sanitizers, wipes and disinfectant supplies on hand. We encourage you to use these supplies at the start and end of classroom sessions, following protocols from CDC.
Finally, if you are teaching a class virtually or online, please tell us about your experience. This crisis provides us a unique opportunity to do business differently – and perhaps more effectively in certain situations. Please share your thoughts with your administrator so we understand what worked, what didn’t and how we can improve.
We appreciate you and all you do to advance our life-saving mission. I hope you and your loved ones are safe, healthy and navigating this new normal as safely as possible.
Vice President of Workplace Practices
Follow these procedures with all of your classes:
All instructors should be receiving signage for facility doors. These signs are consistent with those used at NSC headquarters and all NSC offices. Get a PDF of this signage now for downloading and printing, or get it in your instructor portal.
If you have any questions about these changes, please contact us.Defensive Driving News & Resources
We have suspended all classroom training to comply with physical distancing and to maintain the safety of all our instructors and students. This is a challenging time and we want to thank all instructors and training centers for your patience and flexibility. We have been actively transitioning to a temporary online solution until we can get classroom training open again. Together we will get through this, keeping the safety and wellbeing of everyone as our top priority. Once it is safe for us to reassemble, we are counting on you to jump back into our courses with enthusiasm and positivity.
NSC appreciates your top-level professionalism in the field and all you do for the Council. We encourage you to lead by example with regard to the virus, just as you do with your driving behaviors. Encourage those you interact with to address the COVID-19 situation with calm, self-awareness and vigilance.
Thank you for all your help keeping one another safe.
In light of the current situation, NSC advises all first aid instructors to follow the recommendations issued by the Centers for Disease Control and Prevention and the World Health Organization. NSC has created an online resource that contains links to these recommendations, as well as other important information on COVID-19. Please visit nsc.org/coronavirus for more information.
First Aid Instruction
As a reminder, preventing disease transmission is the first skill in the NSC First Aid curriculum. Students should be practicing the application and removal of exam gloves as the first skill. Personal protective equipment, such as examination gloves, should be used for all hands-on skills practices.
The above guidance should be followed at least until April 30, 2020. NSC will notify chapters, instructors and training centers if this period must be extended. Finally, in light of the current situation and its impact on the availability of training courses, NSC is recommending regulatory agencies and employers consider extending the acceptance of NSC first aid and CPR cards up to 60 days past the expiration date. Ultimately, this decision is at the discretion of the individual employer or regulatory agency.
Due to the current COVID 19 crisis, we are temporarily changing the policy regarding skills testing following the completion of the NSC First Aid, CPR & AED online course. Effective immediately, the deadline for completing skills testing has been temporarily extended from 45 days to 90 days. This policy change will be effective through June 30, 2020, and will be extended as needed. See the Technical Bulletin regarding NSC Skills Testing.
Chapters, training centers and instructors who have additional questions or concerns about teaching first aid courses with regard to COVID-19 are encouraged to contact the NSC First Aid Department at [email protected].
As with many of our NSC courses, we have suspended instruction until further notice. We will send updated communications as things change. We greatly appreciate your attention, patience and flexibility. Please contact
Amy Harper with any questions.
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